Refund Policy
Thank you for choosing EvenKeelAccess. We strive to provide delicious meals and a pleasant experience at every visit. This Refund Policy explains how we handle refunds and credits for orders placed through evenkeelaccess.xyz or at our restaurant locations in London, United Kingdom. If you have any questions, please contact us at +44 20 7946 0958.
1. Eligibility for refunds
You may be eligible for a refund under the following circumstances: (a) the order delivered did not match the items requested or was missing items; (b) the food arrived cold or spoiled due to improper handling by our delivery partners or kitchen; (c) there was a significant delay that affected the enjoyment of your meal. Refunds are not provided for minor delays, preference changes, or if you simply did not enjoy the taste. All refunds are issued at the discretion of EvenKeelAccess management.
2. How to request a refund
To request a refund, please contact us within 48 hours of receiving your order. Include your order number, the date and time of purchase, a brief description of the issue, and any supporting photos if applicable. Refund requests submitted after 48 hours may be considered at our discretion but are less likely to be approved. You can initiate the request via email at the address provided on evenkeelaccess.xyz or by calling +44 20 7946 0958.
3. What happens after you request a refund
Once your request is received, our team will review the details and may request additional information. If the request is approved, we will issue the refund to the original payment method or issue a store credit for future purchases, at our option. Store credits will be described as £ credits and will be valid for a specified period. Please note that processing times depend on your bank or payment provider and may take several business days.
4. Non-refundable items
The following items are not eligible for refunds: services already rendered, custom or special requests that were confirmed by you, and meals completed and consumed in full. We do not offer refunds on beverages that are consumed or partially consumed once the order has left our premises, except in cases of quality issues or incorrect items as described above.
5. Damaged or incorrect orders
If your order is damaged, incomplete, or incorrect, please notify us immediately. We may require photos of the packaging or the delivered items to verify the issue. Upon verification, we will arrange a replacement or issue a full or partial refund, depending on the circumstances and at our discretion.
6. Delivery and pickup considerations
Delivery refunds may be offered for extended delays or significant deviations from the estimated delivery time. For pickup orders, refunds apply if the order is not ready within the promised window or if items are missing or incorrect. In all cases, refunds or credits are issued at the discretion of EvenKeelAccess management.
7. Price adjustments and promotions
Any refunds or credits will reflect the price paid at the time of purchase, including any promotions or discounts applied to the order. If a promotional item was part of a larger order, we will assess the refund value for the entire order in line with our policies.
8. Data privacy
We will handle all personal data gathered during the refund process in accordance with our privacy practices. Only information necessary to process refunds will be collected and used for the purpose of handling your request.
9. Last updated
This policy was last updated on September 5, 2025. We may update it from time to time; any changes will be posted on evenkeelaccess.xyz and will apply to orders placed after the date of posting.
For any questions about our Refund Policy or to initiate a refund request, please contact EvenKeelAccess at +44 20 7946 0958 or visit evenkeelaccess.xyz for additional guidance. Thank you for choosing EvenKeelAccess for your pizza cravings in London, WC2N 5DU, United Kingdom. We appreciate your business and aim to resolve every issue promptly and fairly.
Note: All beverage options are non-alcoholic, including juices and lemonades, to ensure a family-friendly experience. If a beverage is involved in a refund scenario, it will be treated in accordance with the main policy above.